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Category: Call Center

Call Center, Telemarketing

Customer Support

Customer service is the most important aspect of any company. By outsourcing this important department to Excel Pak’s customer service teams, our clients can be assured, of customer satisfaction with quality. We operate 24/7 operational facilities, and we can guarantee you round-the-clock experts dealing with customers’ questions & feedback. Doctors, hospitals, banks, travel agents, and…
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Appointment Setting

Here are 8 steps to go through when using  appointment setting scripts, Step 1 – Focus on the Right GoalThe first step in creating your appointment setting scripts is to focus on the right goal. If you are calling to set an appointment, your ultimate goal is to sell the product but your immediate goal is…
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Telemarketing Services

Telemarketing is the direct marketing of goods or services to potential customers over the telephone, Internet, or fax. Telemarketing may either be carried out by telemarketers or increasingly, by automated telephone calls or “robocalls.” The intrusive nature of telemarketing, as well as reports of scams and fraud perpetrated over the telephone, has spurred a growing…
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Order Taking

Order Taking services from Excel Pak allows your company to be open for business 24 hours a day. Our friendly, professional call center representatives are always available to take your orders, helping you grow your business and retain your customer loyalty. Excel Pak Advantages Live call answering and order processing results in increased sales.Cost-effective solution…
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Third-Party Verification

What is a third-party verification service? Third-party verification is a process through which businesses can get information about customers and employees verified by independent service providers. Organizations selling products/offering services over the phone or online typically use a third-party verification service to get the authentic information. The service provider confirms accurate details about a customer who…
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Lead Generation

What is lead generation? Lead generation is the marketing process that creates interest among the target audience in a product or service offered by businesses to generate potential sales leads. Lead generation call centers help businesses to build trust among key customers through dedicated, constant, and meaningful communication so that when the decision-making process starts,…
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Customer Complaint Handling

When a customer is angry or unhappy with your service, a good inbound call center can help turn them back into loyal customer. One of the most important things for any company’s success is customer satisfaction. If your customers are pleased and happy with your service, they are more likely to continue making purchases. On the other…
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