Excel Pak is a leading outsourcing services provider. Our highly sophisticated call center technology is as per the latest industry standards. Such a robust infrastructure enables us to cater to the needs of our esteemed customer base. By implementing proven capabilities and deep domain expertise, we ensure that your organizational functions are supported with end-to-end business process outsourcing solutions.

Our services safeguard superior performance and quality results by means of a careful selection and implementation of the most suitable and appropriate technology

Let’s have a look at the details of technology measures adopted by us:

• Secured V-LAN for offshore clients
• Desktops/Laptops : Dell and Wipro
• Contact Center Dialers: Altitude
• Servers : IBM
• Routers: 3750 Series Router
• Switches: CISCO Catalyst Switches
• Headsets: GN Net Com, Avaya
• IPLC: Tata Communications Ltd
• ISDN PRI: Airtel Ltd
• CMS software and altitude Dialer for a skill-based routing for timely reporting
• Well-structured LAN cabling from Tyco Cat6e
• Internet Lease line with 8E1 speed dedicated, guaranteed uptime 99.6% and IPLC from New York to India
• IBM’s high end servers with quad processor, load balancing, timely backup data and mirroring.
• Quarterly Network Virus Scans with Check Point Firewall and CISCO Powered Network
• Cisco ASA Firewalls, proxy, Intrusion detection technology, email exchange server and internal web server
• Digital VoIP exchange with a total of 20E1’s on Altitude Contact Center Suite which includes complete CRM, ACD , KM etc.

 

Facilities

We provide high-quality call center outsourcing services to meet the dynamic needs of our clients